You Are What You Believe
You don’t know how it feels? How many times have your kids, your friends or a fellow worker said this to you. A person doesn’t have to know what the issue is, to recognize distress in a child or a fellow worker.
When I was a little guy in Mountain Park, I learned that dogs in our town recognized whether you were afraid of them or not. If you were afraid and ran they would nip you. If you were not afraid they kept their distance. There was only one dog in that town that had to be tied up because he was very aggressive. This dog belonged to the Forest Ranger as a sled dog. Since I was a friend of the Rangers son, I would periodically go out to their cabin about ten miles from town. In the winter, this was always done on snow shoes. One day the lead dog Blackie was no where to be found, so the Ranger put Sandy the aggressive dog as lead dog. We had to break trail for the dogs and sleigh in snow that was three feet deep. None of us were laggards because Sandy was bearing down on us. We all managed to get to the cabin where of all things, Sandy changed his personality and one could actually go over and pet him. He wasn’t tied up so he behaved like the other dogs.
If dogs and animals are intelligent enough recognize body language, why shouldn’t we, a supposed higher being on the evolutionary scale, be able to do the same?
Dr. Albert Mehrabian an expert on non-verbal communications, states, “the words we use account for only 7% of a message.” Our tone of voice accounts for 38% and our facial expressions for 55%. According to Mehrabian, non-verbal elements account for 93% of communication not accounting for any stance or gesture used. Little wonder then, that parents, teachers and managers have difficulty communicating with their people, since they mostly use words many times in written form and some times transmitted electronically.
One of the best ways to assess if you are getting your message across is to watch the behavior of the individuals, which means their body language. As an example, if a person likes their job, they do the right thing at the right time and keep at it. With this behavior, there is a good chance the boss will notice and give them an opportunity with a bigger challenge and bigger rewards. There is nothing I like better, than observing a sharp young person leading the charge toward completing a task with panache and enthusiasm. We in the grocery business are task and results oriented. Every action we take is filtered through our feelings. Our feelings will determine or affect what we do and how well we do it. Feelings affect attitudes. A positive attitude attracts positive action. It’s no accident our attitudes are created by our beliefs. Beliefs don’t require something to be true. It only requires us to believe they are true. That’s why the old saying, “our customers perception is our reality,” is the cornerstone to our marketing.
What ever you believe about your self, will end up affecting what you do and how you do it. Generally speaking we believe what we are programmed cumulatively to believe from the day we were born. To meet the goals and desires of your life you must continue to program you sub-conscious with positive thoughts that will help you reach your goals. I like Earl Nightingales saying, “A goal is the progressive realization of a worthy ideal.” Your goal is your goal and all we can do is help facilitate it with you. Write if down, talk to your manager. Have a great year.