General Statement of Privacy
Freson Bros. may in the course of your use of this website and your shopping experience with us, collect and use personal information provided by you to us. While we may use this personal information to improve your service experience with us, we are committed to protecting the privacy of your personal information and the details of your shopping behaviour and preferences.
Collection of information
We will collect only such personal information from you as may be required to permit us to fulfill the purposes set out herein. Such information may include your name, address, email address, telephone numbers, date of birth, gender, personal interests and shopping or product preferences. We will collect this information to authenticate your identity, to improve your shopping experience, to understand your preferences for the types of products and services that we offer, to administer our promotions and programs (including our “Freson Bros. Smart Shopper Program”), to communicate with you and to process payment for our products and services. We may also collect personal information from you on our website and in our stores in connection with your participation in promotional programs and special offers which we may initiate from time to time, including our Freson Bros. Smart Shopper Program as noted. In addition, we may collect additional information from you from time to time for purposes ancillary to those set out above.
We may also log non-personally-identifiable information including IP address, profile information, aggregate user data, and browser type, from users and visitors to this website. This data is used to manage the website, track usage and improve the website services. This non-personally-identifiable information may be shared with third-parties to provide more relevant services and notices to users. User IP addresses may be recorded for security and monitoring purposes.
We may also use your email address to send updates, a newsletter or news regarding our products or services. We will provide you with the option to choose not to receive emails of this type.
Over the course of our relationship, information will be created that was not intended but merely resulted from the regularity of transactions between us. We are committed to honest and open communication and will make your personal information available to you upon request.
What choices do you have?
At Freson Bros. , we believe strongly in the power of choice. We are working hard to ensure we have and maintain your confidence and consent to collect, use and disclose your personal information for the purposes identified above. However, you do have a choice and can refuse or withdraw your consent at any time as follows:
You may have your contact information removed from our marketing lists which we use to inform you of new or relevant products, services and special offers that may be of benefit to you.
You may refuse to provide personal information to us. You may also withdraw your consent at any time, subject to applicable legal or contractual restrictions and reasonable notice. However, in either case, this may severely limit our ability to provide services to you (e.g. inability to provide power to your residence and/or correctly bill you).
You may also ask us about your personal information and notify us of any corrections that may be necessary.
We need your consent to collect, use and disclose your personal information. If you have already provided us with personal information, we would like to continue to use and disclose it for the purposes for which it was collected. If you do not contact us, we will assume that we may continue to do this in accordance with the standards described in this Personal Information Commitment. If you have any questions about our privacy practices, or if you wish to have your name removed from our marketing lists or withdraw your consent to the use and disclosure of some or all of your personal information, please call us at 780-968-6924 or e-mail us at [email protected]
We frequently communicate with our customers over the Internet, including on social media. We may also provide links to other sites for your convenience and information. We are not responsible for the content and the privacy practices of other sites. Moreover, third-party social media accounts are public and are not hosted on the servers of Freson Bros.. If you choose to access these other sites or interact with us via social media, we encourage you to read the terms of service and privacy policies of those third party service providers and those of any applications you use to access them.
We do not intend to collect any personal information from children under eighteen years of age. If a parent or guardian of a child who has provided us with such personal information would like the information deleted from our records, he or she should contact us at the email address listed at the bottom of this policy statement. We will then delete the child’s personal information from our files.
We may use alphanumeric identifiers in the form of text files, namely “cookies”, to store visitors’ preferences and to record session information, to ensure that visitors are not repeatedly offered the same page content and to customize newsletter, promotional, and web page content based on browser type and user information.Such information is used within Freson Bros. internal organization and is not shared with third party advertisers. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set. Note that deleting cookies or directing your browser to refuse them may limit your ability to use certain portions of our website that require cookies to function.
Use and disclosure of personal information
Freson Bros. will not sell, rent nor share your personal information to any organization or individual other than its affiliated businesses or third parties as aforesaid contracted by Freson Bros. to carry out communications, programs or analysis on Freson Bros.’ behalf.
Notwithstanding the above, we may disclose personal information to a third party if such disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by us, whether or not a response is required by applicable law; (2) to enforce the Terms and Conditions of use of any program (including the Freson Bros. Smart Shopper Program) or to protect our rights; or (3) to protect the safety of members of the public and users of the website. We reserve the right to disclose personal information to any prospective successor in interest that is in good faith contemplating the acquisition of our business or substantially all of our assets. We further reserve the right to transfer all such personal information to such prospective successor in interest in the event of a sale, amalgamation, continuance or other transfer or conveyance of our business or substantially all of our assets.
Retention and safeguarding your personal information
We will retain your personal information for as long as it is required to fulfill our obligations to you as our customer. We will take all necessary and reasonable measures to safeguard that information from any unauthorized access. We caution that internet and electronic databases are vulnerable to interception, use and/or alteration by person(s) other than the intended recipient. We use industry-standard encryption technology and advanced firewall systems to deter unwanted intruders. While these and other safeguards have been implemented to reduce this risk, there may still be some vulnerability. Therefore any electronic communications are done at your sole risk.
Further to the above, even the most sophisticated systems have been “hacked into” so our best defence is to delete information on our system that would benefit anyone other than you and us. No credit card information is stored in any of our databases. Hard copies of personal information are stored in a secure area at our offices, and are only made available to authorized personnel. While our entire company understands and respects your personal privacy, our Director, Risk Management is our appointed Privacy Officer and is specifically responsible for ensuring your personal information remains confidential.
Consumer access to Personal Information
We are committed to keeping you informed and to ensuring the accuracy of your personal information. At your request, we will provide you with details of all of your personal information which we have, what it is being used for, and to whom it has been disclosed. In some limited cases, we may be unable to access or provide some specific information. We will provide a reasonable rationale for any inability to release information.
You may send us a written request requiring that your personal information be deleted from our databases, or you may request that your personal information be updated or corrected to amend any inaccuracies.